Terms & Conditions

Payment Methods

Credit Card
We accept Visa and MasterCard.

The checkout areas of the Flowerpack website are secured using SSL technology. This technology is the most advanced security technology available today and ensures that your credit card number and personal data are never sent over the Internet unencrypted.

Direct Bank Transfer
Select this option if you wish to speak to a Flowerpack representative to arrange a direct deposit into the Flowerpack account. The details will be provided to you over the phone.

Delivery & Postage

Allow 7 days for delivery of in-stock items. You will be notified of any items that are out of stock and of their expected delivery date. These items will be placed on back order if requested. Orders cannot be cancelled once they have been dispatched.

We use Australia Post. Flowerpack will not be held liable for the loss or damage of items delivered by Australia Post.

Return & Exchange Policy

If you are not perfectly happy with your choice of purchase, please return the goods to us in their original and unused condition and within 7 days of receipt for an exchange*.

Please be careful to choose carefully as we do not provide refunds and will only allow one free exchange of goods. Any further exchanges will incur a charge for re-stocking of $15.00.

Please send returns and packing receipt to:

23 Kensington St
East Perth, Western Austalia 6004

Please let us know the reason for returning the goods and what you would like the goods exchanged for. For your protection we suggest that you send your goods back via Express Post with insurance and delivery confirmation for tracking purposes.

*Goods that are returned in a condition other than their original and unused, or after the returns period will not be accepted.”